Shipping policy

At Stéfère, every order is handled with the care and attention that fine jewelry deserves. Whether you are purchasing a ready-to-ship piece from one of our collections or commissioning a bespoke creation, we are committed to ensuring your order reaches you safely, securely, and in perfect condition. This Shipping Policy applies to all orders placed through stefere.world and our associated domains, and covers shipments to destinations worldwide.

1. Worldwide Shipping

Stéfère ships to destinations worldwide. We are committed to delivering our jewelry to customers across North America, Europe, Asia, and beyond, wherever our collections are desired.

All orders, regardless of destination, are fully insured for the declared value of the shipment and require a signature upon delivery. We do not ship to PO Boxes or mail forwarding addresses. A physical delivery address must be provided at checkout.

2. Shipping Carriers

2.1 United States

All domestic shipments within the United States are handled exclusively by FedEx using expedited insured service. FedEx provides reliable, trackable delivery with full insurance coverage and mandatory signature upon delivery, ensuring your piece arrives safely.

2.2 International Shipments

For shipments outside the United States, Stéfère works with trusted local and regional carriers selected for each destination country to ensure the highest standards of security and reliability. All international shipments are fully insured for the declared value and require a signature upon delivery. The specific carrier used for your shipment will be confirmed in your shipping notification email.

3. Processing and Dispatch Timeframes

All orders are processed on business days (Monday through Friday, excluding U.S. public holidays). Processing begins upon receipt of full payment confirmation.

3.1 In-Stock Orders

Items available in stock are dispatched within 3 business days of order confirmation. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

3.2 Non-Stock and Custom Orders

Non-stock and custom or bespoke orders require additional production time. These orders are dispatched within 2 to 4 weeks of order confirmation, depending on the complexity of the piece and current production schedules. We will keep you informed throughout the production process and notify you promptly of your dispatch date.

4. Estimated Delivery Times

Estimated delivery times below are from the date of dispatch and are provided as a guide only. Actual delivery times may vary depending on the destination, carrier, customs processing, and other factors outside our control.

Delivery estimates do not include production or processing time. Add dispatch timeframes (Section 3) to estimate total order-to-delivery time.

5. Shipping Costs

Shipping costs, where applicable, are calculated at checkout based on the delivery destination and will be displayed before you confirm your order. Any applicable shipping charges will be clearly communicated prior to payment.

Stéfère reserves the right to offer complimentary shipping on qualifying orders at its discretion. Any such offer will be clearly communicated on the Sites at the time of purchase.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment. For domestic US orders, tracking is available directly at fedex.com. For international orders, tracking information will be provided for the assigned local carrier.

If you have not received a tracking notification within the expected dispatch timeframe, or if you have any questions about your shipment, please contact us at info@stefere.com.

7. Insurance and Signature Requirement

All Stéfère shipments are fully insured for the declared value of the jewelry from the moment of dispatch until the moment of delivery. Given the value of our pieces, a signature is required upon delivery for all orders without exception. We are unable to waive the signature requirement.

If a delivery attempt is made and no one is available to sign, the carrier will leave a delivery notification and attempt redelivery or hold the package at a local facility for collection. Please ensure someone is available to receive and sign for your delivery.

In the event that a package is lost or damaged in transit, please contact us immediately at info@stefere.com. We will initiate an insurance claim on your behalf and work to resolve the matter as promptly as possible.

8. Duties, Customs, and Import Taxes

Stéfère ships on a DAP (Delivered At Place) basis for all international orders. This means that all import duties, customs fees, VAT, sales tax, and any other charges levied by the destination country upon import are the sole responsibility of the buyer.

These charges are not included in the product price or shipping cost displayed at checkout and are collected separately by the relevant customs or tax authority in your country. Stéfère has no control over these charges and cannot predict their amount, as they vary by country, product type, and declared value.

We recommend that you contact your local customs authority or a customs broker before placing your order if you wish to obtain an estimate of applicable import charges.

9. Packaging

Every Stéfère piece is presented in our signature luxury packaging, reflecting the care and craftsmanship that goes into each creation. All items are securely packaged to protect against damage in transit. The original packaging should be retained, as it is required for any exchange request. Please refer to our Refund & Returns Policy for full details.

10. Delivery Address and Customer Responsibility

It is the customer’s sole responsibility to provide an accurate, complete, and deliverable shipping address at the time of checkout. Stéfère is not liable for any delays, failed deliveries, or additional costs resulting from an incorrect, incomplete, or undeliverable address provided by the customer.

If you need to modify your delivery address after placing an order, please contact us immediately at info@stefere.com. Address changes may not be possible once an order has been dispatched.

11. Delays and Force Majeure

Stéfère strives to meet all dispatch and delivery estimates. However, we are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to carrier delays, customs processing, natural disasters, severe weather conditions, strikes, public health emergencies, or other force majeure events.

In the event of a significant delay, we will communicate with you as promptly as possible and work to resolve the situation. Delays do not entitle the buyer to cancel an order or claim a refund, except as required by applicable consumer law.

12. Risk of Loss

Risk of loss and title to the products transfer to the buyer upon delivery of the package to the carrier at our shipping facility. However, as all shipments are fully insured, in the event of loss or damage during transit, please notify us immediately at info@stefere.com and we will initiate the relevant insurance process on your behalf.

13. In-Store Collection

Stéfère products are also available through our authorized retail partners in North America, Europe, and Asia. If you prefer to view or collect a piece in person, please visit our Locations page for the full list of stockists, or contact us at info@stefere.com to arrange a private viewing.

14. Contact Us

For any questions or concerns about your shipment, please do not hesitate to contact us:

• —Email: info@stefere.com
• —Mail: Stefere LLC, 366 Madison Avenue, 3rd Floor, New York, NY 10017, USA
• —Website: stefere.world

We aim to respond to all enquiries within 1 to 2 business days.

Stefere LLC  ·  366 Madison Avenue, 3rd Floor, New York, NY 10017, USA  ·  info@stefere.com  ·  stefere.world